After-Sales Service
Hebei Huiheng Chenshun Technology Co., Ltd. provides after-sales support in accordance with our quality management procedures and customer-specific requirements. We take responsibility for the products we manufacture and remain available to support our customers after delivery.
We are committed to providing reliable custom metal components, including welded components, embedded parts, machined components and hot-dip galvanized products. If any product-related issue is identified after delivery, customers can contact our team for assistance.
Quality & Product Responsibility
We are committed to ensuring that products conform to the agreed drawings, specifications, quality requirements and applicable standards specified for each order.
Before shipment, products are subject to inspection according to the agreed quality requirements and relevant inspection procedures.
Where specific quality requirements, inspection standards or third-party inspection requirements are agreed with the customer, we follow the requirements applicable to the specific order.
Product quality and technical requirements are determined according to the confirmed drawings, specifications and project requirements.
Inspection Upon Receipt
Customers are encouraged to inspect the delivered products upon receipt and verify the quantity, packaging condition and visible product condition against the relevant order and shipping documents.
Any visible damage, quantity discrepancy or other apparent issue should be reported to us as soon as reasonably possible, together with relevant photographs and supporting information.
Quality Issues & Hidden Deficiencies
If a product issue cannot be reasonably identified through visual inspection upon receipt, customers may contact us after the delivery inspection period when the issue is subsequently discovered.
Customers should provide relevant information, such as product photographs, order details, drawings or inspection records, where available, so that our team can evaluate the issue efficiently.
Issue Handling
When a quality or product issue is reported, our team will:
- Review the customer’s information and supporting documents.
- Check the relevant drawings, specifications and order requirements.
- Review available production and inspection records.
- Communicate with the customer to clarify the issue and its possible cause.
- Discuss an appropriate corrective solution based on the specific situation.
Need Assistance?
If you have any questions or concerns regarding our products after delivery, please contact our team. We will review your information and respond based on the specific product and project requirements.
